Refund & Return Policy

1. Overview

At Rekova, we aim to deliver a high-quality product designed to support recovery and well-being.

If for any reason you are not satisfied with your purchase, please contact us and we will do our best to find a fair solution.

2. Returns

Due to the nature of dietary supplements:

• Products cannot be returned if they have been opened or used
• Returns are accepted only for unopened products in their original condition
• Return requests must be made within 14 days of receiving the order

Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Refunds

Once the returned product is received and inspected:

• Approved refunds will be issued to the original payment method
• Processing time may vary depending on the payment provider

Shipping costs are non-refundable unless required by law.

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

• Please contact us within 48 hours of delivery
• Include photos and order details

We will replace the product or issue a refund where appropriate.

5. First-Time Purchase Consideration

We understand that trying a new product is a personal experience.

If you are a first-time customer and not satisfied, we encourage you to contact us - we will review each case individually and aim to provide a fair resolution.

6. Non-Refundable Cases

We do not provide refunds for:

• Opened or used products
• Orders returned without prior contact
• Incorrect usage of the product

7. Contact Us

For any return or refund request, please contact: rekova.es@gmail.com

Include your order number and a short description of the issue.